Q- What service do you provide?

A- We provide mobile bespoke alterations services to the Austin area and beyond. Our Expert Tailor will meet you in the comfort of your own home or office to fit your garments to your exact needs. We offer a white-glove experience, where every detail is thoughtful and curated for you. Fittings are relaxed, and even refreshing, with the provision of a cold sparkling water for you to enjoy. After the fitting, our tailor will take your garments back to the Sunward studio to perfect them.

Limited fitting appointments available each week means that your garments will have our expert tailor’s undivided attention. When completed, your garments are delivered back to you at your fitting location, hanging or nicely folded in an Eco Friendly, clear garment bag.

Q- Do you charge a fitting fee?

A- We are happy to provide you with a convenient in-home or office fitting, as well as hassle-free delivery, that will save you the time (and fuel) it would take for you to travel to an alterations shop. Our fees are a reflection of our tailor’s experience, the convenience of our concierge-style service, and the time it takes for both the fitting and delivery. We thank you in advance for respecting our time and expertise.

Standard Fitting (for basic alterations):

• $90 - For our Master Tailor to meet you for your (up-to) one-hour fitting, then $60 for every additional hour needed. Includes a one-time delivery back to the location where fitting was held.

Specialized Fitting (Formal, High-end, Designer or more complex)

• $125 - For our Master Tailor to meet you for your (up-to) one-hour fitting, then $75 for every additional hour needed. Includes a one-time delivery back to the location where fitting was held.

Premium Fitting (Bridal, Vintage, Leather, Resize or Redesign)

• $150 - For our Master Tailor to meet you for your (up-to) one-hour fitting, then $100 for every additional hour needed. Includes a one-time delivery back to the location where fitting was held.

Travel Surcharge for Beyond a 20 Mile Radius from our Studio in South Austin:

• $1 dollar per mile plus the applicable fitting fee above.

Please note:

The availability of our tailor varies daily and appointments are first come - first serve and book quickly, sometimes weeks in advance. We currently do not offer fitting or delivery appointments on Weekends or Holidays.

Q- Do you provide expedited service?

A- Rush services (5 business days or less) are subject to availability and will incur an additional cost of $50 per garment. We do not rush Bridal, formal, vintage, or garments with delicate or complex fabric or needs. We do not provide same day service at this time.

Q- What if I need to cancel my fitting or an alteration?

A- We are happy to reschedule or cancel your appointment with 24 hours advance notice. After that a one-time non-refundable cancellation fee of $75 will be charged to your credit card. Cancellations must be made by email to: sunwardsewing@gmail.com

If you decide you no longer want/need an alteration completed, we will be happy to arrange a time and day to deliver your garment back to you for a small delivery fee. We will not return a garment back to its original state if an alteration was already in progress, and any payments made prior to the cancellation will not be refunded.

Sunward (“we/us/our”) will not be held accountable or financially responsible for any garments “left” by the client (“you”) 30 days after you have been notified via email, text or phone call that your alteration has been completed. After 30 days any and all garments that you placed in our care will become the sole property of Sunward Sewing and Design.