Q- How long does a fitting take?

Fitting appointments are up to 30 minutes for 1-3 garments and up to 1 hour for 4-5 garments. Formals and Bridal require more than 1 fitting.

Q- Do you charge a mobile fee?

A- We are happy to provide you with a mobile service that saves you the time (and the hassle of sitting in traffic) it would take for you to bring your clothes to an alterations location. Fees for this in-demand concierge-service, not including the cost of alterations, are as follows:

Fitting fee: $65-hour on weekdays, $125-hour on weekends, $200-hour on holidays. (Anything beyond 30 minutes is considered 1 hour)

Mobile fee: A flat rate of $25+ depending on your location in and around Austin. This fee includes the return delivery of your garments back to your location once they are completed. Please inquire about service outside of the Austin area.

Q- What do I need to have at my fitting?

A- Please ensure that at your fitting you have the correct foundation and accessory items (eg: shoes, belts and under garments) you plan to wear with each garment to be fitted. Not having these available can affect the accuracy of measurements. Also ensure that the location you choose for your fitting has a hard surface for you to stand on—such as hardwood, tile floors or a tightly woven carpet or rug. It would be good to have a full length mirror as well. If you would like for us to provide a mirror please let us know in your request.

Q- How will I know when my alterations are complete?

A- You will receive an email notification from info@sunwardsewinganddesign.com. If you have not received a notification in a timely manner, please double check your spam folder or call 512-797-7019 and ask to speak with Jana.

Q- Do you provide same day service?

A- Rush services (5 business days or less) are subject to availability and will incur an additional cost. Please inquire. We do not rush vintage, formals or other garments with delicate or intricate/complex fabric or needs. We do not provide same day service at this time.

Q- What forms of payment do you accept?

A- We accept cash and most major credit cards, as well as Apple Pay. A receipt will be sent to your email for your records. All deposits and payments are final and non-refundable.

Q- Do you offer a guarantee?

A- While most tailoring shops believe that satisfying the customer is the most important goal, Jana (owner of Sunward Sewing & Design) believes that satisfying each customer is a basic requirement for staying in business. Therefore if you are dissatisfied with the final result of your alteration please contact us by email or by phone within 7 days of when your completed garment was delivered to you. Jana will contact you personally to discuss re-alteration or any available options. Her goal with each of her clients is to ensure their complete satisfaction so that they gladly refer her to their friends and family.

Q- What if I need to cancel my fitting or alteration?

A- Sewing and Design is happy to cancel or reschedule your appointment with at least 24 hours notice. Failure to give proper notice will result in a cancellation $75 fee that will be due immediately, and is required before another appointment will be considered. We thank you in advance for your respect of our time. If you decide you no longer want an alteration completed, we will be happy to arrange a time and day to deliver your garment back to you for a small delivery fee. We do not provide refunds of any kind.

Sunward (“we/us/our”) will not be held accountable or financially responsible for any garments “left” by the client (“you”) 30 days after you have been notified via email, text or phone call that your alteration has been completed. After 30 days any and all garments that you placed in our care will become the sole property of Sunward Sewing and Design.